Editing How to post a new article

Anyone can post to this wiki — no login or account is needed. If you can open the wiki, you can create and edit pages.

== Method 1: Search for the title, then create the page ==

1. Go to https://wiki.clinehelp.com/
2. Type the title of your new article in the search box at the top right. Example: "How to reset a Yealink phone"
3. Press Enter or click the search icon.
4. The search results will say the page does not exist, with a red link like: "Create the page 'How to reset a Yealink phone' on this wiki!"
5. Click that red link. A blank editor opens.
6. Write your article (see "Writing your article" below).
7. Click "Save page" at the bottom.

== Method 2: Go straight to the page address ==

1. In your browser's address bar, type the wiki address followed by your article title, using underscores instead of spaces. Example:
   https://wiki.clinehelp.com/wiki/How_to_reset_a_Yealink_phone
2. You will see "There is currently no text in this page" with a link to create it.
3. Click the create/edit link, write your article, and save.

== Method 3: Link from an existing page ==

1. Open any existing page and click "Edit" (or "Edit source").
2. Add a link to your new article title using double square brackets, for example:
   [[How to reset a Yealink phone]]
3. Save the page. Your new link appears in red, meaning the page does not exist yet.
4. Click the red link to open the blank editor and write the article.

== Writing your article ==

The wiki has a visual editor (like a word processor) and a source editor (wikitext).

* Visual editor: Click the "Edit" tab. Use the toolbar to make headings, bold or italic text, bullet lists, numbered lists, and links. To add a link to another wiki page, highlight the words and click the link icon, then type the page title.
* Source editor: Click "Edit source". The most useful formatting is:
  - Headings: == Heading == (two equals signs on each side)
  - Bold: '''bold text''' (three apostrophes)
  - Italic: ''italic text'' (two apostrophes)
  - Bullet list: lines starting with * (asterisk)
  - Numbered list: lines starting with # (hash)
  - Link to another wiki page: [[Page title]] or [[Page title|words to display]]

Before you save, write a short summary in the "Summary" box (for example, "First draft" or "Added the reset steps") so others can see what changed. Then click "Save page".

== Finding your article later ==

* Use the search box at the top right and type part of the title.
* Or go directly to the address: https://wiki.clinehelp.com/wiki/Your_Article_Title
* Add a category at the bottom of your article so related pages group together, for example:
  [[Category:How-To]]
  [[Category:Customers]]
  Categories appear at the bottom of the page, and clicking one lists every page in that category.

== Tips ==

* Keep titles short and specific, like a question or a task: "How to set up voicemail on a Yealink phone" is better than "Phones".
* Put the most important information first. Someone reading in a hurry should get the answer in the first paragraph.
* Link to related pages instead of repeating the same steps twice. If a step changes, it only needs updating in one place.
* Every change is saved in the page history. Click "View history" on any page to see past versions, and an admin can undo a change if something goes wrong.
* Do not put customer passwords or other secrets on the wiki. Customer details are fine, but passwords belong in the password manager, not on a page anyone can open.

== Need to fix a mistake? ==

Open the page, click "Edit", fix it, and save. To undo a bad edit, click "View history", pick the last good version, click "Edit" on that version, and save it. If you are not sure, ask Joel — he is the wiki admin and can restore anything.